Shipping policy

Shipping & Delivery

Here is what happens after you place an order with ESOTERIC LUXE, from the moment we start preparing it to the day it reaches you.

Order processing and delivery times

Orders are prepared within 1-2 business days (Monday to Friday). During busy periods and public holidays, preparation may take a little longer.

Once your parcel has been dispatched, transit usually takes 6-8 business days. In total, expect your order to arrive within 7-10 business days of purchase, counting both preparation and transit. Business days do not include weekends or public holidays.

Please note that these are estimated timeframes rather than guaranteed dates. Your location, local courier services, customs inspections, weather and carrier delays can all affect when your parcel arrives.

Free standard shipping

Standard delivery is free on every order. No shipping charge is added at checkout.

Couriers and tracking

Your order is handled by delivery partners, and the courier used depends on your destination, the route and the services available in your area.

When your order is ready to ship, we will email you the tracking details. Use the link in that message to follow your parcel. Tracking information can take a short while to update after dispatch.

Double-check your delivery details

Please make sure your full name, address, postcode and phone number or email are complete and correct when you check out.

If you notice a mistake, email us at info@esotericluxe.com right away. Once your order has been prepared or shipped, we may no longer be able to change the address.

If your order is late

If your parcel has not arrived within 10 business days of your order date, contact our customer support team with your order number. We will look into the shipment and help you with what to do next.